Privacy policy

Last updated: August 3, 2026

Modiv Supplements operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Modiv Supplements is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified information that cannot reasonably identify you.

Depending on how you interact with the Services, we may collect the following:

Contact Information

Name, email address, phone number, billing/shipping address.

Financial Information

Payment card details and related order/payment information (processed securely by Shopify).

Account Information

Username, password, preferences, and profile details.

Transaction Information

Items viewed, cart activity, wishlist items, purchases, returns, exchanges, cancellations, and past order history.

Communications

Any information shared when you contact customer support or communicate with us.

Device Information

IP address, browser type, device identifiers, network information.

Usage Information

Your interaction with the Services, including pages visited, time spent, features used, referral source, and navigation history.

Location Data

We may collect approximate location data based on:

  • IP address

  • Device/browser settings

  • Shipping/billing address

  • Interactions with location-based services

We use this information for fraud prevention, analytics, legal compliance, and content personalization.

SMS-Specific Information

If you opt into SMS:

  • Phone number

  • SMS engagement (delivery, clicks, replies, opt-outs)

  • Abandoned cart event data (when applicable)

Personal Information Sources

We may collect personal information:

  • Directly from you

  • Automatically through cookies, pixels, tracking tools

  • From service providers (Shopify, email/SMS providers)

  • From third-party partners (advertising networks, analytics providers, data enrichment partners)

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your information to:

  • Process orders and payments

  • Offer personalized experiences

  • Maintain your account

  • Recommend products

  • Facilitate returns, exchanges, and shipping

  • Personalize quiz results or product suggestions

Marketing and Advertising

We may use your information to:

  • Send email, SMS, and push marketing messages

  • Provide personalized online ads

  • Retarget you across social platforms (TikTok, Meta, Pinterest, Google)

  • Deliver personalized direct-mail offers

  • Show you relevant ads for our products

SMS Marketing & SMS Abandoned Cart Notifications

By providing your phone number and opting into SMS, you consent to receive:

  • Promotional text messages

  • Transactional messages related to your orders

  • Abandoned cart reminders when you leave items in your cart

Your consent is not a condition of purchase.
Message & data rates may apply.
You may opt out at any time by replying STOP.
Reply HELP for assistance.

We may share your phone number with trusted SMS providers (e.g., Klaviyo) solely to deliver SMS messages and maintain compliance.

We do not sell your phone number or SMS data.

No mobile information (including text messaging opt-in data and consent) will be shared with any third parties or affiliates for their own marketing or promotional purposes. Phone numbers are shared only with the providers that help us operate the messaging program (such as Klaviyo), solely to deliver messages and maintain compliance.

Security and Fraud Prevention

We use your information to authenticate identity, detect fraud, prevent malicious activity, and protect accounts.

Communications

We respond to your inquiries, provide customer service, and send important account or order updates.

Legal Reasons

We may use your data to comply with legal obligations, respond to law enforcement requests, and enforce our policies.

How We Disclose Personal Information

We may disclose your information to:

Service Providers

Including:

  • Shopify

  • Payment processors

  • Shipping & fulfillment partners

  • Email/SMS providers

  • Data storage & cloud services

  • Customer support tools

  • Fraud detection vendors

Third-Party Advertising & Analytics Partners

To support personalized ads and measurement, we may share:

  • IP address

  • Device identifiers

  • Shopping behavior

  • Interactions with our site and ads

Platforms include:
TikTok, Meta, Google, Pinterest, PostPilot, Klaviyo, analytics partners, and address verification/enrichment partners.

We do not sell or rent your personal information, and we do not share your personal information — including your mobile opt-in and SMS consent data — with third parties for their own advertising purposes. These platforms act as our service providers: they are contractually limited to processing this information on our behalf under consent-based and limited-data-use settings, and are not permitted to use it for their own independent purposes.

Address & Identity Enhancement Partners

We may use address verification tools or data append services to:

  • Confirm mailing addresses

  • Match subscribers to a postal address (e.g., for PostPilot mailers)

  • Improve account accuracy and prevent fraud

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets.

With Your Consent

When you direct us to share information or integrate with social logins or widgets.

Location Tracking & Use of Cookies

We use cookies, pixels, and tracking technologies for:

  • Keeping items in your cart

  • Remembering preferences

  • Personalizing content

  • Performing analytics

  • Measuring advertising performance

  • Determining approximate location (via IP or device)

  • Retargeting ads

  • Fraud prevention

You may disable cookies through your browser settings, which may impact site functionality.

SMS Marketing Compliance (TCPA/CTIA)

We follow industry-required standards for SMS communications, including:

  • Prior express consent

  • Proper disclosure at sign-up

  • STOP/HELP commands

  • Reasonable frequency

  • Prohibition on selling phone numbers

  • Secure handling of all SMS data

You may opt out of SMS at any time by replying STOP.
Opting out does not impact transactional SMS related to orders.

Security and Retention of Your Information

No system is perfectly secure, but we implement commercially reasonable security measures.
Retention periods vary based on:

  • Legal requirements

  • Business needs

  • Account activity

  • Fraud prevention

  • Order history

We keep only what is necessary.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access/know the personal information we hold

  • Correct inaccurate information

  • Request deletion

  • Request a copy (portability)

  • Opt out of selling/sharing for targeted advertising

  • Limit certain uses of sensitive information

You may also opt out of:

  • Email marketing (via unsubscribe link)

  • SMS marketing (reply STOP)

  • Cookies (browser settings or privacy tools)

We may need to verify your identity before processing your request.

Complaints

If you have concerns about our data practices, contact us using the information below. You may also have the right to file a complaint with your local data protection authority.

International Transfers

We may transfer, store, or process data outside your country.
If moved outside the EEA or UK, we rely on lawful transfer mechanisms (Standard Contractual Clauses or equivalents).

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised "Last updated" date.

Contact Us

For questions or to exercise your rights, contact us:

Modiv Supplements
Email: hello@takemodiv.com
Address: 18117 Biscayne Blvd, PMB 62422, Miami, FL 33160